Our Commitment

At Aura, we strive to provide a seamless and satisfying shopping experience for every customer.

Ordering & Payment

  • Secure Checkout: We accept major credit/debit cards and online payment methods through our secure platform.
  • Order Confirmation: You’ll receive an email confirmation once your order is placed successfully.

Shipping & Delivery

  • Processing Time: Orders are processed within 1-3 business days.
  • Delivery: We offer reliable shipping across Egypt, with delivery times of 3-7 business days. Shipping fees are calculated at checkout.
  • International Shipping: Currently unavailable, but stay tuned for updates!

Returns & Exchanges

  • Return Policy: Items can be returned within 14 days of delivery if unworn, unwashed, and in original condition with tags attached.
  • Process: Contact us at Auraegy99@gmail.com to initiate a return or exchange. Return shipping costs are the customer’s responsibility unless the item is defective.
  • Refunds: Refunds are processed within 5-10 business days after receiving the returned item.

Privacy Policy

  • Your Data: We collect only necessary information (name, address, payment details) to process your order.
  • Security: Your personal information is protected with industry-standard encryption.
  • Usage: We do not share your data with third parties except for order fulfillment purposes.